Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Name
• Email address
• Password (encrypted)
• Account preferences

Usage Data

We automatically collect:

• IP address
• Browser type and version
• Pages visited and features used
• Time and date of access
• Device information

Case Data

Information you upload or create in the platform:

• Case titles and descriptions
• Evidence files
• Activity logs
• Reports and analyses

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process your subscription payments
• Send you important account updates
• Improve our platform and features
• Prevent fraud and abuse
• Comply with legal obligations
• Provide customer support

3. Data Sharing & Disclosure

We never sell your personal information. We only share data in these circumstances:

Service Providers

We use trusted third-party services:

• Stripe: Payment processing
• MongoDB Atlas: Database hosting
• AWS: Cloud infrastructure
• Resend: Email delivery
• OpenAI: AI document analysis

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data in transit
• Encrypted password storage (bcrypt)
• Secure cloud infrastructure
• Regular security audits
• Access controls and authentication
• Automated backups

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where required by law to retain it longer.

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correct: Update inaccurate information
• Delete: Request account and data deletion
• Export: Download your data in portable format
• Object: Opt-out of certain data processing
• Withdraw Consent: Revoke permissions at any time

To exercise these rights, contact us at privacy@investigate.com

7. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication (keeping you logged in)
• Remembering preferences
• Analytics (understanding usage patterns)
• Security (preventing fraud)

You can control cookies through your browser settings, but some features may not work properly if disabled.

8. Children's Privacy

InvestiGate is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.